Shipping policy

At OneWord Merch, we strive to provide you with fast and reliable shipping for all of your custom print-on-demand products, including tees, hoodies, decals, and mugs. Please review our shipping policy below to understand our delivery process.

Processing Time

  • All orders are processed within 3-5 business days. This allows us to prepare your custom items with care and ensure top-quality results.
  • Orders are not processed or shipped on weekends or holidays.

Shipping Rates and Delivery Times

  • Standard Shipping (Domestic):

    • Delivery typically takes 5-10 business days once your order is processed.
    • Shipping rates are calculated at checkout based on the weight of your items and your location.

  • Expedited Shipping (Domestic):

    • Delivery typically takes 2-4 business days after processing.
    • Additional shipping fees apply, calculated at checkout.

  • International Shipping:

    • Delivery typically takes 10-20 business days, depending on the destination country.
    • Shipping rates are calculated at checkout, and any customs duties or taxes are the responsibility of the customer.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your shipment. Please note that it may take up to 48 hours for tracking information to update.

Shipping Delays

While we aim to meet the delivery times stated above, there may be delays due to factors beyond our control, such as customs processing, extreme weather conditions, or postal service delays. In such cases, we appreciate your patience and understanding.

Shipping Restrictions

At this time, we are unable to ship to PO Boxes or APO/FPO addresses. We also cannot deliver to certain countries that may have restrictions on print-on-demand items.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date or the receipt of your package. We will work with the shipping carrier to resolve the issue and, if necessary, offer a replacement or refund.

Contact Us

If you have any questions or concerns regarding your order or shipping, please feel free to contact our support team at support@onewordmerch.com.

Thank you for choosing OneWord Merch. We appreciate your business and are committed to providing you with a smooth and hassle-free shopping experience!